The Center offers training seminars as well as on-site implementation of Business Performance Excellence (BPE). BPE is the "only fully-integrated business model." (Lawrence, 1998) BPE implementations align every employee with the objectives of the business. We utilize a system that has been proven in many companies over the years. BPE organizes and links strategic planning and policy deployment, horizontal alignment of areas, Six Sigma, project prioritization and selection, and day-to-day management, among others.
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What is Business Performance Excellence?
Business Performance Excellence is achieved when an organization is generating the maximum level of profitability possible given the human, financial, capital, and other resources it possesses. (Luftig, 1998)
Many companies strive to be the best in their market. Most never succeed. Many of the ones that do, do so only temporarily, and subsequently lose their position through misunderstanding how they got there and what is needed to stay there. Very few, as Jim Collins has stated, are capable of going from “Good to Great.”
The Center for Statistical Solutions takes its members’ experience, knowledge, and talent and combines them to achieve a unique ability to implement the Business Performance Excellence (BPE) model to give our clients the ability to achieve and maintain BPE.
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Written by Dr. Jeffrey Luftig
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The Challenge of Teaching Ethical Decision-Making to Current and Future Managers Despite the numerous high-visibility examples of ethical lapses in business and industry over the past decade, when someone raises the topic of teaching ethical decision-making, or even the idea of business ethics in general, it often “tends to bring up cynicism, righteousness, paranoia, and laughter (McDonald & Zepp, “What Should Be Done? A Practical Approach to Business Ethics”, Management Decision, 28, 1). This assertion generally remains true today, despite years of varied research that shows even if catastrophic public events in the mold of Enron, WorldCom, Global Crossing, and TYCO do not occur, the impact of poor ethical standards significantly impact day-to-day business operations and long-term success |
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Written by Jeffrey T. Luftig, Ph.D.
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Originally Published in Measuring Business Excellence Number 1 Volume 3
An Overview of a Productivity Metric for Profitability Enhancement and Focused Cost Reduction |
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Written by Dr. Jeffrey Luftig
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This article is intended as a continuation of the article describing the Total Asset Utilization (TAU) metric, the calculation of which is the first step in assessing the true profitability of a current Customer/Product portfolio. In this article, we will explore how TAU data may be employed to: - assess the true profitability of an existing portfolio (the mix of customers and products sold by a firm); and
- portray how these data may be employed by Sales & Marketing to design a strategy by which profitability may be enhanced (Customer/Product Rationalization; or CPR).
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Written by Steven Ouellette
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A version of this was originally published in Quality, November 11, 2007
Implementing statistical process control (SPC) takes energy and resources, so companies had better be able to show a financial benefit for having done it. But how do they show this benefit before implementation? And how do they do that without hearing the coconut-like sounds of heads hitting desks? |
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Business Performance Excellence
